No matter what we do in business, we all need to be entertainers inspiring our customers to love doing business with us. Anyone in business is in show business, as far as I’m concerned, and when we go to work, we’re onstage. We need to perform and dazzle the audience. No one cares if you’re having a bad day. They just want to get the show that they’ve paid to see.
-Character Ty Boyd in The Leader Who Had No Title